Horrible customer service!! I paid $80 on Tuesday for a VIP wash and shampooed seats. It took 2 1/2 hours at 11am on a Tuesday. I assumed since it took so long, my truck would look perfect and the 2 1/2 hours would be well worth it.
It was okay. Everything was wiped down but not cleaned. There were still bugs stuck all over the hood and all crevices weren't vacuumed. Even then, I still didn't complain and planned to come back assuming it was just a bad/busy day.
On Friday, I get gas and go to reset my speedometer and realized the peg I push to reset it was broken. So I called and explained it was broken. The woman transferred me to Chris who I assume is the manager. He was the rudest man I've ever had to deal with. Instead of taking responsibility for the mistake and apologizing, he goes on and on about how I should have called Tuesday, not Friday. Really?? Who notices things like the peg to reset a speedometer?! So he says I should have noticed it and brought it back right away and doesn't know what he can do about it at this point. Wooooow so rude and so much attitude. I said okay, so should I bring it in to prove it to you tomorrow? And he responds, I guess. Ummm no, I'll just take my business elsewhere and not deal with jerks like you!