I took my chinchilla here today for a checkup and saw Dr. Ingram. He was very kind and gentle with my little guy and was very thorough. He told me I shouldn't waste my money on unnecessary steps and that if I liked, he could offer me some antibiotic drops to make me feel better but it was my call. I really liked his demeanor and the staff was very kind as well. I would definitely recommend him for anyone with small animals.