If you're attempting to visit this particular Lowe's location make sure you have amazing car insurance and are a really cautious driver because trying to get in & out of this place is a nightmare! I almost always get hit every single time because of the horrible design (so stay in the farthest right side lane, you'll see a small sign for Lowe's traffic) & stupidity of WalMart shoppers not comprehending their traffic lane goes left.
Anyways, I recently went here searching for a garage door & wound up having an annoying yet helpful experience. I had tried to use the companies website to order my door before wasting my time driving through construction but the site does not offer large sizes ( such as 8x16). However you can get them if you make an appearance, now getting a price quote on one is next to impossible! An older man named Joe (who is amazing!) was kind enough to search the site in hopes of providing me with a quote but his computer wasn't working.
So after calling the company directly for me (Joe was very clear on the make & model, size of what I wanted but whomever took the call couldn't provide him with any info) I had to wait until 8:30/9:00 that night for Pella to send a fax with my quote. The cost is astronomical!!! Over $336,000.000 for one door! And all I wanted was the most basic hardware & color- nothing fancy...this was the quote without the 15% off sale they had but even with the discount it was outrageous! I was also annoyed because I had opted to install it myself, which should have lowered the price but in this case raised it- seriously, wtf???
I feel like Joe had gone above & beyond with his outstanding customer service. He was so polite and helpful, he even let me keep the garage door catalog (which had no price quotes) and suggested getting the Lowe's credit card so I could save an additional 5%...I felt bad for not going back in & buying the door from him after all the hassle he went through but another company was able to give me what I wanted for less than $2,000.00 so you can't really blame me.