My review is mixed. I had no trouble scheduling an appointment with my Groupon, and Tracy gave me a solidly good first facial, including dermaplaning. I explained to her that I had had a bad experience with that service at another salon, and she assured me that she wouldn't be aggressive. I left happy, and even agreed to the upsell of a set of lashes and a fill (their special). No one mentioned, however, that I had to prepay for the special in order to take advantage of the deal.
I was called today to reschedule an appointment that was made for Labor Day (they will be closed, but they didn't know that a month ago?). The manager told me that if I wanted to do the lashes, it would be $199, as the $99 offer had expired. She explained the prepay policy, but when I mentioned that I would have been happy to prepay IF I HAD BEEN TOLD, I ran into a veritable brick wall. No exceptions. I wanted to mention that any good business will side with the customer AT LEAST ONCE when a policy isn't clear, even if it is simply to generate some good will. Even a credit card company will waive late fees if you are a loyal customer.
Not sure that this woman understood that I will not only tell the aesthetician who is getting shafted (I did not opt to pay twice as much for the service), but I will not refer anyone else and won't come back after my Groupon has been used. CUSTOMER SERVICE IS KEY. There are way too many other places to go in this area. Too bad.