I ordered my food at around 10:20pm. I said very specifically in the note, that I would like someone to deliver the food to my room because my friend took my room key. Someone called me at 11:30pm and I explained to him again that I couldn't come downstairs and I expected him to deliver the food directly to me. However, at 0:30am I still haven't got my food. I called back and they told me my food was put at front desk. Did I not specify my requirement in the notes, or did I not explain my situation in the phone? I don't know what happened. I've waited my food for two hours and now it's all cold.