We were in Glendale, AZ for a graduation and had to be transported from the University straight to the airport since we only had less than 2.5 hours from the time the graduation ended to the time our flight departed. I was a little worried that the shuttle wouldn't be there on time, hence missing our flight so I called Doug a couple of times to make sure everything would be okay time wise... He assured me everything would be fine. He arrived 5 minutes early exactly where I told him to meet us (since it's a big campus I was afraid he would get lost, but did not). I was expecting a big van with the words "Ride the Dougie" on the side but instead, we were picked up in a nice looking, black SUV. This was a nice touch since the graduate and his family were waiting with us for our ride t pick us up. Doug was very nice and we had a good conversation. Ride was smooth and we got to the airport on time. I will definitely call Doug next time I'm in the area.