CUSTOMER SERVICE IS AWFUL.
First I lost a very expensive necklace, because I left it in the tanning bed. Yes, my fault. When I called to ask if it was found they said yes and would keep it locked up until I came to pick it up. Two days later I show up and it's STOLEN. Stolen by their own employees. They refused to do anything about it. No free month of membership, they wouldn't replace the cost of the necklace, nothing. They gave me the run around and I could never get in contact with the general manager.
I told them to cancel my account. They wouldn't. Unfortunately accounts are paid to a third party. WARNING! Gold's Gym can do nothing as far as providing refunds or waiving cancellation fees. So I call the number on the back of the membership card as they referred me and as said, they would not refund me or cancel my membership without charging me $25!
WHAT GYM (OR ANY BUSINESS) CHARGES YOU TO CANCEL A MEMBERSHIP WHEN THE CLIENT IS UNHAPPY WITH THEIR SERVICE?! I have to pay a BAD business in order to get out of contract with them?
I've paid $55, in total, for two months of unused services and cancellation fees, because they didn't inform me that they did not cancel my membership the first time I called.
The worst part is that it feels as if there is no one to go to. No one to report the business to. No "general manager" or CEO to call. No one who will give you your money back when they failed to provide adequate services.
I DO NOT RECOMMEND THIS GYM.