I've been to a lot of Citibank to withdrawal money and they ran the money thru the machine without asking But this bank you have to request it and they give you an attitude and they roll their eyes cause they have to grab the machine in the back to take it to their station to use it. One comment that pissed me off is one teller asked me if I knew the difference of fake money cause again she had to take the machine from the back. Terrible Service!!!