I have had quite the experience dealing with this place. I was called and told that my car was finished way ahead of schedule. I drove down after work and was told to sign over the rental and then go outside and take my car home. As it turns out, my car was not finished. The light still needed to be buffed, the window trimmings were hanging off and the bumper was loose. There were multiple things wrong with my car that were not repaired. I was told to bring my car in the next day as the shop was almost closed. Bill, the manager was nice enough to make sure the repairs were done correctly this time. He also drove the car down to my work when it was finished, with a 50 dollar visa gift card in hand that was very generous. Before it was completed, he offered to pay for the rental and the insurance coverage for the rental since the my insurance company had closed the claim and I had signed away my first rental. Days later after Bill making up for the experience and returning the rental car for me to enterprise, I was charged for the insurance coverage by enterprise. I called Gerber right away to clear this up and was told that Gerber did not pay the charge and I would be refunded and called back shortly. A week later and I was not called back so I called back to just make sure I was refunded and I was told by the front desk of Gerber that the refund was not done on the day I was told it would be and only just now being done. This is partly the fault of enterprise but I have had one problem after another dealing with this. I appreciate Bill making things right but to deal with this after he had supposedly taken care of everything, was again frustrating.
UPDATE!!! Even after I took my car back to be actually fixed like it should have been the first time, a piece of my car that was repaired came off when I washed it. This place sucks!!!!!! I would love to give them a one or a zero star if it wasn't for Bill being so nice after I wrote a review and going out of his way.