The reviews of this store are pretty awful in general, but I had to write about my good experience. I went without an appointment -- fatal, right? But I got there right at 10 a.m. and had a wait of --- are you ready? -- maybe 5 minutes. And my tech took a solid hour and a half with me for my problem. He was nice and not condescending and too the time to walk me through my issues and fix them. I was pleasantly surprised to say the least.