Bought some devices from here bought a lap top several years ago forgot the guys name who helped me but he was great! Ansewered all my questions new what he was talking about whole bit. Just a few days ago I purchased an Apple Watch a I-pod touch and a charging station. Took a little bit to long to find someone to help me out one guy looked right at me and kept going. Finally another guy came by and asked if I needed help and he was very god ansewered all my questions went and got all the extras I asked for cases protectors etc.. he was very knowledgeable and helpful. To bad for the first guy who ignored me all together with the electronics cases and warranty purchases I spent over a grand so happy to give his sales commission to some one who wants to help. However they set up my watch for me and when I took it to my phone service provider to get it activated I noticed the band was to small asked service provider if they had any larger bands available they said no not for my particular model next day took it back to Best Buy to see if they had any bands they also said no I would have to go to the Apple store or special order it from Apple or to try amazon. I looked on amazon still no luck so called Apple and lady on the phone said there should be an extra longer size band IN THE BOX I rechecked it and there it was hidden in a super thin sleeve that I thought was just the warranty and directions literature! But whatever you do.... NEVER try to CALL their customer service line they will keep you on hold forever .... it's been days now and still NO ONE has ansewered the phone!