My workplace ordered from here on a regular basis. Takeout at lunchtime, typically for 6-12 people.
Food is great (5 stars), but the customer experience needs serious improvement (2 stars at best).
We send someone over from our office to pick up lunch and it must be over 5 times now that they have sent us out the door without all of our order. Our employee will often stand there for 10 mins after the scheduled pickup time and then finally when the food arrives they will say that's everything, get him to pay and send him on his way.
Whenever items are missing and we call to inquire they always say it's our fault and that the food was ready when we were there picking it up. It's really quite a bad customer experience because we will have people in a lunch meeting and half the people will be eating or people will be politely waiting, only to eventually eat a cold lunch.
We order lunch from local restaurants every day and never have this problem with any other restaurant.
Hope this criticism is constructive as we really do enjoy the food and like having healthy/fast food options for work groups, but having hiccups like that happen on a regular basis and having our office assistants and office managers yelled at regularly but the B Good staff is very inappropriate.
They overall seem very unorganized and have poor communication with their fellow coworkers.
Unless there is significant improvement I cannot see us ordering from there again anytime soon. And for a company that orders lunch everyday for between 6-12 people I would think they would want to keep our business.