They were very honest with me and fixed the problem I had with my AC in a very timely manner and it ended up being not as expensive as I originally thought. they worked with me so well to manage my schedule and find the part they needed right before they had to close for no extra charge. Jessica is so incredibly nice and with people like her, you can just tell won't try to take advantage of you. I really like this place and feel confident that I'm not getting cheated or overcharged. I will definitely come back especially for the gourmet coffees and treats!