Here is the thing, you need to read all the other reviews and then accept this place for what it is. Kinda like going to Disney and accepting that you will wait in line for 45 min. This is not a high service kind of place. I have been going for years and I often take my daughter, they charge me half price or nothing for her treatments which I appreciate. As a rule I don't let any nail salon cut my cuticles so I have no comment about them cutting the cuticles too short. I can say they have always cut and shaped my nails just fine and this is for sure one of the longest lasting pedicures ever and as I said have been going for years.