We loved the front desk staff!!!!!!!!!! They were extremely helpful and considerate. The shuttle driver will drive you almost anywhere downtown, which was very helpful when we wanted to go to the Rock and Roll Hall of Fame. The indoor pool and hot tub were very relaxing after a day full of walking. The beds were extremely comfortable, and the rooms were very clean. Having a microwave and mini-fridge helped save leftovers, which made up for the expensive buffet breakfast, which we didn't end up using. Also, the location of the hotel was perfect - 0.7 miles from Tower City train station and walking distance from the Indians and Cavaliers stadiums. I would definitely stay here again.