I have to update because DS Waters has driven me to madness. You can't really screw up bottled water. It's water in a bottle. C'mon. But what you CAN mess up is the service.
Two problems: 1) Information is poorly communicated to the customer 2) DS Waters' offices do not communicate well with their drivers.
I was told by the initial driver during my sign-up that I could change my water order at any time. What I wasn't told was that on the "budget plan" I was on (where you get a certain # of bottles a month) if you change it in the middle of the pay period you lose your money. Fine- just make that clear ahead of time.
The next problem was when I changed residences and properly provided my new information. Rather than simply deliver my next order to the new place, they treated it like second new account and charged me for twice as many jugs of water as I needed, PLUS gave me the introductory package stuff - the energy drink powder and two flats of bottled water. I told them I don't even have enough room for this stuff!! Please take it back and refund my money for this error. Not only could they not refund (they would only credit), but they took several days to get the stuff- and they had to discard it all, due to law, the driver told me. Oh. Now you tell me.
Next, when I found I was getting too much water at the new place and lowered my budget plan I was told it would come as three bottles for one delivery and two for another delivery. I still had too many jugs so I asked them to give me the two first,and the three for the second delivery. They said fine, no problem.
I know what you're thinking- they messed up and gave me three first. No. They messed up and gave me FIVE all at once.
The drivers themselves are great but service sucks!!