Location, location, location. And what a difference square footage can make to a shopping experience. Now I don't have to drive 20+ miles to get to Southpark from Lake Norman. Once you get there you're greeted with a zoo of gawkers and an understaffed store. No problems here at Northlake. Excellent customer service and plenty of breathing room for the gawkers and customers.
Depending on your technological background, you may find the specialists lacking in their product info. No matter how your feelings are about Apple products, you can be assured that you will receive excellent customer service even if you're gawking.