IPads are not as shatterproof as you'd expect. Mine fell 2 feet onto a carpeted floor, and the glass looked like a giant spider web was on it. Apple was unsympathetic, and would have charged $300 to fix, but Alex at iPhone repair fixed it up good as new for less than half that. They are friendly, competent, and very reasonably priced. I hope you don't experience a shattered phone/pad, but if so, give these folks a call.