Alex provided excellent service and I will use his business again. He was able to work our appt in at the last minute with one day notice. He called 20 minutes before arriving just as others mentioned. He used his special light to see the pet stains so he could treat them. Our finished basement carpet was particularly smelly from pet urine from dogs and a cat that up until its recent passing experienced renal disease and distress. It has been a week since the cleaning and the cleaning has held up. That hasn't been true for several other carpet companies I've used. Alex did take time to explain all manner of the things he was doing but truthfully I don't really care but I appreciate the intent.