There is always a line and there are always just two people behind the counter. Unfortunately, one person is always running around crazy as the line gets long, while the other one is making chocolate cones or other unimportant things as people get frustrated. The employees are super nice and work hard, but this system seems silly. Maybe make specialty cones before you open. Add in the fact it takes 15 minutes to make a custom ice cream and people get testy. Great ice cream though. Lol.