I have been shopping here for years. However, recently it seems they they have had a turn over in staff. All of the new staff is either transfers from other stores or new hires and none are qualified for their jobs.
I have had staff ask me how to ring up a refill on liter... I had to show him which drawer to find the code in but he was still confused
He was new I get it... however, while I was doing this the other staff member ignored this poor new guy and went over to lock the doors then once she saw me asked if I knew we were closing in a horribly rude tone... I had to tell the lady that I was aware but I could not leave due to the fact their new hire wasn't sure how to ring up the codes for my purchase... she seemed annoyed but finished the job. The women is also a new hire but seems to be a transfer since she knows more about the store... she is extremely rude every time I go in.
I have had another run in with a new worker there who told me they did not carry extra feeder frozen rats in the back... she laughed when I told her they did instead of offering to check... she asked another senior staff member right before I walked out the door who agreed they did in fact do this and happily brought me them.
I understand these are new staff, but the tone and rudeness does not take training... And if the new hires aren't ready then please do not leave them by themselves.
I honestly dread coming here now because of this.