Great service! I got an e-mail confirmation as soon as I booked the service, another 24 hours prior to pick-up and even one for driver dispatch which included the name of our driver and his number. Our driver was there waiting for us at baggage claim with our name on a sign, made small talk and took our luggage to the limo for us. There was champagne waiting along with a rose.
Going back to the airport however the driver was 15 minutes late. I made the pick-up time earlier just in case these sort of things happen. Also, he picked us up where guests are suppose to drop off their cars for valet...if any of you stayed at the venetian and had their cars valeted, you know how crazy it is to cross that area with taxis driving recklessly along with the thru driving lanes. Pick-up was suppose to be at curbside closest to entrance of the Venetian. He apologized repeatedly for his tardiness and since my husband and I are not irate customers unless they give us extremely bad customer service we were very forgiving.
The only thing I really disliked is that they never once did take us down the strip regardless if it was to our hotel or back to the airport. It would have been nice to get some pictures and to see the rest of the strip since we mostly stayed around the Venetian area.
We are returning to Las Vegas in a few months and we will be definitely using their services again. Maybe this time we can request to drive down the strip.