I don't think I've ever had a bad experience with the service or the food. We've dined at this new location several times as well as the original location on MC85. I don't understand the bad reviews. We are always greeted with a smile and a big basket of chips with a bowl of salsa. If the chips run out before our meal arrives, they promptly bring out more. My husband is also a huge fan of this place and so are our kids. They enjoy a bowl of menudo while I like the enchiladas. We will be back soon.