City Chevrolet is not concerned with selling cars or meeting buyers' expectations. I went in on October 30th to buy a new 2017 Suburban. After talking with Jason and Andy they found the Suburban I was looking for and could have it delivered to City Chevrolet. We were able to agree on a price and they would contact me about the paperwork. On October 31st they contacted me saying the Suburban was no longer available but found some other options. I wasn't happy with the options, but on November 1st they contacted me to say the original suburban was available. I sent them a copy of my license to start the process. I didn't hear from either of them until November 8th when I reach out to them to ask how things were progressing. Andy assured me he was still working on it, but had been very busy. I told him I felt that I was not being updated properly on the progress and expected more frequent updates about the process going forward. He stated it would not be a problem. On November 26th a customer service representative from Hendrick Automotive called me to ask how the purchase went. I informed her, I was still waiting to purchase the Suburban but had not heard from anyone since November 8th. She stated she would immediately fax the dealership so someone could contact me by November 27th. By November 29th I had not heard from anyone at the Hendrick Automotive group, so I called Andy at City Chevrolet. I left him a message but my call was never returned. On December 4th I brought in my current Suburban, the one I was trying to trade-in since October 30th , to City Chevrolet for some routine maintenance (e.g. oil change, tire rotation, check the fluids, etc.). That night I got a call from City Chevrolet asking me if I was interested in trading-in my Suburban. I told them, I have trying to trade it with City Chevrolet since October 30th. They said someone would be contacting me immediately. On December 6th, two days later, Ryan called me trying to start the process all over again. I was amazed how much work was required by me to persuade salespeople to call me back so I can buy a Suburban from them so they can get paid. Needless to say, I purchased from another dealer and had a terrific experience. Finished the purchase in 3 days.