I came here to bring my cat to get spayed before reading any reviews. It was one of the most affordable places i could find, and I am more than satisfied. The only reason i didn't give it 5 stars is because I was told to be there at 830 on a saturday for drop-off, and was not let in until 9 am. They let me pick up my cat on a sunday when they are closed, so I will say that i did not feel like I was treated like a number. I love cats, so I don't mind the cats in the waiting area. To me, none looked sick or like they had an infection. They all looked healthy. As for the reviews about the place smelling like a litter-box, I had no such experience. Walking in I didn't smell much trace of cats. The cats wandering around are very friendly and love attention. I arrived just as they opened and did not have to wait more than 5 minutes to get through dropping my cat off.