Despite getting an appointment, I had to still wait over 30 min for my facial. Finally, once I got settled in, the lady assigned to me was slightly rude, asking too many irrelevant questions while I was trying to relax and was constantly trying to upsell me despite telling her I had a budget to keep.
Unfortunately, because of miscommunication, she thought I agreed to further facial services and was charged a whopping extra 100 dollars...for something I never even wanted.
Facial over. My face looked worse than when I walked in. She barely cleaned out my pores and the next day I broke out. Horrible experience.