I really like this location because of the size of the store and the abundance of selection. You can always find the book you're looking for. The staff are always helpful and try to put the customer first. There is also a great Starbucks on the second floor with a neat view of the city hall area.
The store loses a point because the majority of books sold online on their website are drastically cheaper than their in-store prices. Their stores cannot price match their own website and blame Amazon as the reason why online prices are cheaper. I recently bought a book online for $21 and had it shipped to the store for free where they were selling it to customers for $33.
My advice is to buy online and ship it to the store.