A month ago I came into this location and sat down with the sales girl to order a microwave. We looked thru options and decided on one we thought would work....it did not. This product not only didn't fit but was damaged. When ordering I was told if it didn't work I could bring it back for a refund. Come to find out that she ordered this thru Sears.com which uses 3rd party sellers. This particular seller is apparently a scam artist. I have spoken with the store manager and Sears online MULTIPLE times over the past month and they just keep giving me the run around. They have tried several times to contact the seller with no luck and keep telling me "24-48 hours" every time I call. They never get back to me and I end up calling back every couple of days just to be told the same thing. Then they are trying to make me pay the $90 to ship this thing back to their warehouse? I don't think so. This machine has a large dent in the side of it. I will never use Sears for ANYTHING again and I will be sure to tell everyone I know about this and to do the same. Awful, just AWFUL customer service!!!