Absolutely horrible.....I purchased a carriage bed for my daughter. She was super excited and counting down the days until arrival. They delivered the bed without screws! Then they basically said they could do nothing for 2-3 days. My daughter will be devastated. I know some people may say what's a few days but tell that to a 5 year old that just saw her brother get his bed delivered. What kind of company is this? They have completely horrible, rude customer service reps. I fault myself (a lil) for not doing my homework but it's the 21st century, who would think that a prominent company such as R2G wouldn't care about maintaining good relationships with their customers??? If I can receive 5 phone calls confirming my delivery then they could have at least made sure they had screws! They could have also attempted to make things right the same day instead of basically telling me SOL!!! I will never purchase from them again!