There's very little that lessens the hurt of coughing up the money for a new HVAC unit, that little is honest and professional service which Carl's Air provided when faced with band-aiding an old unit or going with a new one.
The tech showed up the same day I called. Climbed to the unit on top of the roof during high winds and did a very thorough inspection.
As a professional I've learned to stand behind products that have shown great reliability. Knowing that Carl's stands behind the brand unit they installed and will be around long after the unit's 10 year warranty runs out also took a little of the sting out of the whole ordeal.