I went on a Saturday without an appointment and they took me right away for a pedicure. They did an excellent job! I have nerve damage in my feet and legs so water being too hot hurts, massaging my legs hurts, etc. I told the girl what not to do and she listened and took great care of me. I was comfortable and relaxed when I left. Seems like not a huge deal but I have left other places in tears because they wouldn't listen so it means a lot to me.