I came here to compare my experience at Papergraphix to the scene in Pretty Woman, and I see that another customer has already beat me to the punch. I walked into this store today to ask if they offer wedding invitations. The woman at the reception desk quickly rushed to say that invitation inquiries are by appointment only. I was the only customer in the store, and all staff were just standing around, but I respect the appointment process when it comes to anything wedding related, and asked if they have a website or catalogue with their designs, so I can just browse through on my own. I was brought to the back, and the receptionist chose which book she wanted me to read through. There were Vera Wang books, and many other designers, but I guess she thought this particular book best suited me. Before going back to the front, she reminded me that I could not ask any price quote questions without an appointment. Once flipping through the book she gave me, I knew I did not like the designs so I sat on the floor and gently pulled out another book to see if it was more suitable to my taste, so I could bring it to the table to review. One of the women in the back basically sprinted towards me asking if I needed anything. I said "No thank you, I am just browsing" and she barked at me to put that book on the table. As if laying it on their beautifully carpeted floor would damage a hard-cover book the size of a coffee table. I did not like the way she approached me, and I started to put the book back. When she asked me why I didn't put the book on the table, I told her that I did not appreciate their attitudes, and she yelled "I BEG YOUR PARDON?". Before leaving I was asked if I wanted a business card. I should have said yes so I remembered the name of their store to write a negative review. All I had to do was sift through the most poorly reviewed invitation stores in Toronto, and I was off to the races.
Wedding shopping should always be fun. It's an awful feeling when you're treated like a peasant. I was more than happy to book an appointment, and spend as much money as their invitations cost, but I will absolutely be shopping in a less hostile environment. I would not recommend this store to anybody. Especially a bride/groom to be.