Have been to his office twice now. Both times everyone was great. Have experience both dental hygienists, Terri and Addie. Both were great and took their time with someone who has real dental anxiety. Be sure you pay attention to how to get to their office from the parking deck. There is a pedestrian bridge from Midtown Medical Center to Metroview (the building they are in). There is no need to walk outside in the rain or heat. Took me a bit to figure this out the first time. You have to take the elevator to the 2nd floor in the parking garage (which is completely counterintuitive). There office isn't huge but I have experienced some of the best dental care in Charlotte here.