Very kind staff, very clean and professional environment. You can tell that they take pride in both the overall health effects of piercing locations on the body and sterilized equipment. I happen to greatly appreciate that all of their piercing apprentices are in individual packages. I heard some young girls complaining about the business deciding not to pierce in a certain location but I also heard them say that their friend suffered a severe infection from allowing another business to pierce in that location in the body. Furthermore their prices are fair and they aren't taking advantage of clientele. They could have taken the money and ran with it by piercing anyone, anywhere in the body, but they don't. I appreciate that. Great establishment. Highly recommended.