I use to frequent BWW often as it was a great place for a quick bite to eat with good food. The service was wonderful and the servers always remember our names. Even our orders (that's when you know you eat there to much). Whenever you had a bad experience the customer service would be ten folds and cover it up.
Months pass since we had been there and they hired new employees. They are great but lacking customer service skills. They seem to not care about their jobs or the customers coming in. You can order something simple and they would mess it up or forget to even put the order in. We just assumed it was someone new learning the job and kept coming back to find out that it was a continuation of the same problems.
So we stopped coming to this location and have found a great server at the Sunset location. We will drive out of our way to go to this location.
A couple nights ago we were too tired to drive the extra 15 mins and decided to stop in and try this location again. Come to find out it was the same. We were seated in Jackie's section. She was sweet at first with her greeting but forgot to put our appetizers. We waited 45 minutes for her to even come back around. To tell us that she didn't do it but if we want it now she can put it in, but it will be a wait.. In the back of my mind, I'm thinking there should be a minimal wait as you have half your staff eating in the corner booth by the door. And no servers walking around greeting the customers. You even have the manager (an older gentleman) standing in one area watching football. We did not see Jackie until she provided us our bill and than disappear again.
I'm sorry, but I use to love this place as a fun bar with good food to go too. But everyone here needs a reality check on what customer service is. We didn't even get a sorry from Jackie about our order.