Customer service...customer service...customer service! I wish my business was doing so well, i could treat customers with indifference & even act bothered when they approached. It's just a luxury most of us can't afford, but Freed's can.
I would like to apologize to Freed's for taking them away from their precious computer screens. I had questions, obviously something forbidden on their premises, as they were met with a combination of disdain and insolence. I can appreciate that time is precious & that a $300 cake might not be worth ten minutes of questions from a novice cake orderer.
Unfortunately, y'all acted the same way two years ago. I don't doubt y'all have a wonderful product, but that attitude left a nasty taste in my mouth. You succeeded is taking away the joy & excitement of designing a cake for my boys' birthday. BUT, that's okay as there are other bakers willing to be not only patient, but celebrate with us.