If a zero rating were possible, this dealership would get it.
Where should I start?
With a deposit in place, I stopped by the dealership to find my bike out front on display in the rain.
The salesman promised me merchandise that I never received.
The employee that delivered my new motorcycle had no knowledge of the product. Unable to answer any questions.
Ordered parts from the service department with full payment up front with a 7-10 day quoted delivery time. I called every couple of days to check on the status of my order. Heard every excuse possible before learning of a "back order" status. When canceling my order I had to pay for the part that did arrive or pay a re-stocking fee.
If I ever spend another dollar at this dealership it will be too soon.
My advice to you is go somewhere else.
And then it gets better.
Through some research I found a well recommended Aprilia mechanic in California. I took the bike to him to have the first service done and install the same parts that I tried to buy from the dealer. When I picked the bike up after being serviced I was informed that my motorcycle had never been assembled right by the dealer. This lack of attention was causing the poor performance that I had been experiencing.