Although there has been just a handful of times that i was disappointed in my coffee, my biggest complaint is their service. As I stood there for 8 minutes waiting for them to make me coffee (i was second person in line). The guy behind the register went over to the pick up counter to chat up a lady. 3 people who came after me got their coffee and food before I finally walked over and ask them whats the hold up. Come to find out, they gave it to the woman the register guy was too busy chatting up while the order line kept growing with people coming in but no one to take their orders.