I tried having a window vinyl made for my new salon business through fast trac. I'm giving fast trac two stars instead of one because initially when I met with the owner, she was excited and enthusiastic about our business, and was helping us choose what design, color, font etc to use. I left her office extremely satisfied and excited. Two weeks went by before I received a draft on what my window vinyl would look like. My name and my business partners name were spelled wrong, words were placed incorrectly and the color was off. I responded
Immediately letting them know what I did and didn't like. Two more weeks went by before I heard from them again and it was another ok draft (it looks like a photoshop job I could have done on my iPhone). I responded that it looked fine enough. It was then almost two more weeks before I called them asking about when they could install it and we could be done with this ordeal. Suddenly after I had to reach out to them, they all the sudden had my vinyl ready to be installed same day. I wasn't working that day so I requested the next day and they said they would call me first thing in the morning to schedule. The next day at 1pm I finally called them and told them to forget about it because it was too much work to have this installed, I wasn't happy with their service and I was quoted the same service from another company for 70% less, and same day installation.
Getting a partial refund from fast trac has been a joke, and my check was mailed to the incorrect address and Judy's costumer service has been rude overall. I don't think this is a bad company I think they just have poor business ethics, especially for a small company and their service could have been done much quicker, as demonstrated by the other company we went through.
Edit: we still haven't received our check from Judy. I was doing my checks and balances for my business because it is the beginning of the month. I called Judy and politely asked to simply
Know the amount of the check I am supposed to be receiving. She was incredibly rude saying "what you can't wait fifteen minutes? Call me back later". I asked her to put me On hold for the 15 minutes instead. She put me on hold the. Hung up after 7 minutes. I called back and the receptionist answered and answered all my questions. She was very sweet. Judy is flipping crazy though.