Spoke with Amy after being sent latest statement that showed I have an unpaid balance with no explanation of what it's for, asked what it's for and she couldn't or wouldn't answer, all she said is that the previous management company told them that there is a balance, my previous statements showed zero balance. When I asked if she could investigate she refused. Very unprofessional especially since I am the customer. She forgets that part of her salary is paid by me.