I've been going to this pharmacy for several years now and always felt like the pharmacists were overly grumpy. But then I got a heart condition 2.5 years ago and after spending lots of time at pharmacies I realize most pharmacists are like this as a general trend. Probably because they spend their day hearing from sick people, most of which who are likely paying way too much for meds. Nonetheless, my review isn't about this pharmacy's staff or attitudes because it's always been sub-par and I have accepted that.
As I mentioned earlier, I have a heart condition and as such I am on a beta blocker which keeps my heart from beating too fast. Several days ago, I re-filled my prescription and noticed the pills had changed slightly in size, but because it's a generic pill I assumed it was some kind of change in the formula. Well, that was NOT the case. Immediately, I felt a difference and got really concerned as my blood pressure dropped more than usual. So, I went back to speak to a pharmacist about what changes may have taken place with the drug. As I was talking to the guy, Dave, who began to give me the typical "spiel" about how some manufacturers can change the drug on you - I took a closer look at the markings on the pill and pointed out that they didn't match what's on the bottle! He looked into it in the computer while I googled it on my phone and turns out they filled a 40 mg tab when I'm supposed to be on 20 mg.
They gave me double the dosage!!
Now, I understand it's people filling these things and humans can easily make errors, BUT THIS IS MY HEART we are talking about here!! My boyfriend was with me and proceeded to ask Dave for the name of the person that filled the prescription and Dave proceeded to say that he "doesn't have the info right at the moment, but he can find out because they have cameras showing who did the filling." He then gave us the manager's business card. I work in the software industry. I have a hard time believing that it isn't in the system for him to find out at a moment's notice, but nonetheless he pushed it off on finding out later and proceeded to take the bottle and fill it with the right dosage.
This place just lost me as a customer/patient.