Employees were very helpful with an exchange we recently made. Although the person in the check out failed to tell us the shoes were $15 cheaper. The shoes we were exchanging were never worn and still in the box. I let her know at the checkout that I would like to return, and then repurchase. She told me that it's an exchange and that I can not. As a consumer, it is my right. It shouldn't matter. She went ahead and did not do what I requested, and told me that I will be able to use my $20 when I buy $50, so it doesn't matter anyway. I am so disappointed in the customer service with this store.