Very clean store with helpful staff. I DO NOT recommend the grooming, however. We took our golden retriever here for a bath, trim, mat removal, nail trim, and teeth brushing. The first time we brought our boy here, he looked beautiful. He glided through the store and was happily wagging his tail as people looked on. This last time though, he dragged us out of the store. He could not leave fast enough, which concerned me. A few days later I felt something odd behind his ear. Come to find out they had cut him, enough for there to be a scab about two inches long. Poor doggie, no wonder he wanted to leave so quickly. When I called to complain about the cut I got very little sympathy and an offer for a check-up at the Banfield vet clinic. NO THANKS, I have my own vet thank you very much. Finally, they offered me a refund of the services. When I returned two days later the refund took a good 30-40 mins. as they had to call the manager I spoke with to verify the refund, no problem, I understand that. They then tried to give me a gift card. A gift card for $60.00?! No. I demanded the cash be refunded. They happily gave it to me but it was a hassle. I would still shop here on occasion even though the prices are high, but I would NOT recommend the grooming services.