Shayne is truly amazing. She is very thorough and is truly on your side. She makes sure that everything is accounted for and accurate. She walks you through the process if you desire and gives you advice for future taxes. She found so much additional money for my refund. She also gave me tips and how to change and adjust my withdrawal % so it's more appropriate for my situation. I can't imagine going to anyone but Shayne now. I recommended her to my father and he is just as if not even more impressed by the work she does.