I am neither a family friend or a relative of any of the employees. I have used this company several times and have always had excellent service. Jesse was our tech today and he could not of been any more helpful. All the times I have used this company I have never felt as if they were pushing something on me to buy or repair that didn't need it. Also, my parents who are elderly had an issue with their furnace last winter. As always you got to worry about people taking advantage of seniors on stuff like this. . I did not have this concern when I suggested they used this company. They treated them very well and did not take advantage of them one bit. They were extremely happy as was I.