Typically we love it here, although this time was a little different. We decided to come on Mother's Day. We ordered our usual, my husband decided he wanted the sweet shrimp with the deep fried shrimp heads.
Everything took forever to come out first of all.
Our serve was ok, he never filled our waters and only checked on us one time the entire time we were there.
FINALLY the shrimp heads come out and my husband takes a bite. I'm staring at him cause he's making an uncomfortable face and looks like he is in pain. I ask him what's wrong and he asks me to remove part of a shrimp leg about half an inch long that was jammed in his gums...
I pull it out and he's bleeding.
The shrimp heads were very under cooked, had he swallowed that it could have been lodged in his esophagus for gods sake.
We tell a random person since our waiter is no where to be found. He tells our waiter, our waiter comes over like 10 minutes later to ask if there was a problem. My husband repeats himself.
Our waiter goes to grab the manager. 5 minutes later... comes back to tell us that
The "manager" KATIE, is TOO busy.
Hmm..
The best they could do was comp the shrimp heads..
That was nice and all but the manager didn't even come over to talk to us because Katie the "manager" was too busy.
We would have waited.
The plates and bowls we were given during there duration of our meal we're chipped and poorly cleaned. There was hair on our menus.
We're frequent here because we live 3 minutes away.
After this experience I am not too sure if that will be the case.
Katie, the "manager" should never be TOO busy for a customer.
Ridiculous.
We could potentially sue them for this so I would assume a visit from management would be in order.
I am shocked at the lack of customer service we received today, as for the sushi and the ambience, it is always sub par but I disregard it because of happy hour prices. This is the kind of thing to make it our least favorite place to eat.