after having the worst experience over at Digitell in the mall, this place couldn't have been more helpful. James was able to help me right away, hardly a wait at all. I told him my woes, of not being able to return my defective iPhone 5c at Digitell in the mall (where I bought the phone). James helped me right away, ordered me a new phone and when the new phone wasn't in stock he was able to upgrade me to a 16gb from a 8gb. I went from the worst experience to the one of the nicest ever! James is a top-notch guy, the world needs more people like him. Super respectful, helpful and overall nice person.