I received the worst hair cut and color I have ever had in my life. My stylist was over booked. After three hours between the highlight and cut and the person booked in between my service I emerged a lopsided brassy mess. The receptionist was very young and had no customer service skills and was dumbfounded when I asked to speak to the manager or owner. I spoke to the owner about the problem after leaving the "salon" and was told sorry, there was nothing she would do to fix the issues. Everyone there was independent. Save your money, there are so many excellent salons in the North Phoenix area. This is definitely not one of them!