Absolutely five stars. Front office staff on point. Their website is well-designed and easy to use; had all of the new patient documents included so I had them filled out before I arrived. Office is well-designed and well decorated. Violin Concerto playing on the speaker system. I arrived early and I got in to see the doctor early. She was very polite and quite fun to talk with. I really like this doctor, I just wish she was a GP instead of an ENT so that I could see her more often.