THIS SHOULD BE A ZERO! Sooooo...ordered pizza online and this was the default store (since you cannot pick you store online, we will probably start to call in going forward). Our pizza TOOK TWO (2) HOURS TO ARRIVE, and the store is up the street (probably 5 blocks - which yes, we probably should have walked, but I'm lazy). We waited 30 minutes as we watched the tracker say that our pizza had arrived...LIES. After 10 minutes of that nonsense, we called in and they told us that the driver couldn't contact us, but our concierge had not seen anyone come through, and we had no missed calls. They told us that they would send us a pizza in the next 30 minutes. After 25 minutes, to be safe, I called in and they said that the delivery was about 20 minutes away, and that they would be there in that time. It finally came, and the driver let slip that they had canceled the order at the store...I have no words (or no appropriate ones)...Our pizza was cold by the time it got to us, the cheese was all congealed and weird and there wasn't even an apology.
I have probably spent hundreds of dollars at Dominos (thank you late night brain for this life choice), and it has always been awesome. But after this experience, it might be time to visit another vendor.